E-learning Kentalis International Foundation

Version 1.3
Updated on: 13 December 2023

At Kentalis, we respect your privacy. In our relationship with you, we work on the basis of mutual trust. That is why we make every effort to live up to this trust and to protect your personal information. With this Privacy Statement, we are clarifying what information we collect in order to provide you with good information and education on the website https://e-learning.kentalis.com. How we protect your personal information and what your rights are can be read in this statement. 

Notes: 

1.  When we talk about Kentalis in this statement, we refer to Royal Kentalis as well as Kentalis International Foundation. Kentalis International Foundation is a subsidiary of Royal Kentalis.  
2.  When we talk about the online learning environment, we refer to this website: https://e-learning.kentalis.com. This is the e-learning platform of Kentalis International Foundation for education and care professionals working in the Global South.  

How do we protect your privacy? 

Kentalis complies with privacy laws and regulations. Our employees are bound by external and internal rules of conduct and work in accordance with the mandatory and customary quality safeguards of our field. In addition, we secure the data that we collect from you. This also applies to the organizations we work with that use your personal data. We make clear agreements with them with regard to proper security. 

We need the data that we collect from you in order to provide you with quality courses, information, and materials. The type of collected data, what we do with it, and how long we keep it is recorded in a processing register. 

How does Kentalis handle your data? 

We treat your data with care in accordance with the requirements of the EU General Data Protection Regulation (GDPR, in Dutch: AVG). This privacy statement tells you more about how we do this. 

What personal data do we collect when you enroll for a course? 

When you are enrolled by a client for a course on our online learning platform, we require certain data to process your registration and create an account for you. To create an account, we will need your first name, family name, e-mail address, and country. This data helps us personalize our experience and it is necessary to execute the agreement you have entered with us by registering for a course. 

Your personal account records various aspects of your learning journey, including study progress, homework, activities, history, and certificates obtained.  

Active and inactive accounts and the removal of accounts  

Our e-learning platform processes accounts in three different labels. 


An account that has been registered and paid for by the client will be labeled as 'active', enabling access to the online e-learning platform for up to 6 months. This status is maintained by logging in and following courses on the platform. 


Your account will be marked as 'inactive' if you haven't logged in for 3 months. Inactive still allows you to log in to the e-learning platform. Once labeled as 'inactive', you will receive multiple emails over a 6-month period, urging you to log in to the online platform to change your status back to 'active'. If you fail to log in and your account remains inactive for a total of 6 months (the initial 3 months plus an additional 3 months of inactivity), your account will be automatically deleted as per our policy regarding account removal.  

In compliance with the legal retention period for education, we will automatically remove your account and data. There are two ways an account can be removed: 

• All accounts (active or inactive) will automatically be removed after 6 months of registration, unless the account is renewed for another period (see 'Renewal of Account').
•  All ‘inactive’ accounts will be removed after 3 months of inactivity. 

Based on the contractual agreement between Kentalis International Foundation and the client, the client can decide to extend or shorten the maximum amount of time for their accounts (max. 6 months). If you have any questions about this, please reach out to the client.  

If at any time you wish to have your data removed, you can contact us at international@kentalis.nl with the subject line "Removal Data Account" and include your first and family name in the email. 

Two weeks before your account is due to be removed, you will receive an email reminding you to renew your account or retrieve any certificates from the online e-learning platform. 

Please note that once an account has been removed, it is no longer possible to access the e-learning platform or retrieve any previous data, including certificates or results. If you create a new account using the same email address as before, after the removal, you will not be able to retrieve any of your past results. 

Renewal of accounts 

Please note that as of this time, individual users are not able to renew their accounts on our e-learning platform. We only allow organizations and companies (clients of Kentalis International Foundation) to renew their accounts with us. If you are an individual user whose account has expired, we encourage you to seek out an organization or company that may be willing to renew your account on your behalf. 

If you have any questions or would like to discuss your account renewal, please do not hesitate to email us at international@kentalis.nl.  

Privacy and online classes 

Some courses in our online learning environment have scheduled online classes with a Kentalis teacher/expert. During the execution of these online classes, we pay close attention to the safety and protection of your personal data. We regulate this in part by using good ICT applications. However, our own behavior is the most important guarantee of safety. All Kentalis professionals that implement training activities for Kentalis International Foundation sign a code of conduct.  

Photo, video, and audio material 

In online training activities, it may be necessary to record lectures or take screenshots for educational or quality purposes, or for publishing on websites or other media. We will only request separate advance permission from you if you are being visually recorded. The decision to grant consent is entirely yours, and you can withdraw it at any time. If you withdraw your consent and you are identifiable in a screenshot, video, or photo, we will permanently delete that material or make sure that you are not identifiable. 

Course feedback

Each module in a course ends with an optional anonymous feedback form in the online learning environment. Provided data that cannot be traced back to an individual may be used by Kentalis International Foundation for quality improvement and/or PR purposes.

Securing data 

Privacy legislation requires Kentalis to secure the personal data that we process (or have processed). In compliance with the legal obligation, Kentalis takes appropriate technical and organizational measures that ensure a level of protection appropriate to the risk. Kentalis applies an information security policy for this purpose. 

Collecting data from or providing data to third parties 

In order to support and improve the online learning environment, we collect data on users’ progress that may be used for research purposes. We will gather information that cannot be linked to any individual learner (learning progress, time on assignments, answers on feedback, etc.) and will be used to gain insights that can enhance the learning experience for all users. For maintaining the online learning environment, we cooperate with third parties. Kentalis and these collaborating parties are and remain responsible for processing this (special) personal data, and together we ensure that your privacy is guaranteed. 

Use of Moodle’s Data Analytics  

Kentalis uses Moodle Workplace, which comes with its own built-in analytics, which enables administrators to track and analyze various aspects of the e-learning platform. By utilizing analytics, administrators can gain insights into user behavior, course effectiveness, system performance, and user needs. With this data, administrators can improve the quality of courses, optimize the learning experience for learners, and make data-driven decisions to enhance the Moodle Workplace platform.

Our Moodle Workplace runs on a server from Avetica, a premium Moodle partner. Kentalis signed a data processing agreement with Avetica in February 2023.

Access, correction, and transfer of your data 

When Kentalis processes your personal data on the basis of your given consent, you can at any time withdraw the given consent.

You have the right to ask what personal data Kentalis processes from you. We will respond to such a request within one month; this is the statutory response period. Under certain circumstances, this response period can be extended to two months (art. 12 par 3 GDPR). If there are inaccuracies in the data known to us, they can be corrected on request, free of charge. This entails situations where the personal data is outdated, incomplete, or incorrect. The right to have personal data removed applies if it is believed that the personal data may no longer be used by Kentalis or if this data is used unlawfully. Kentalis will assess a request for the deletion of personal data. A request can be denied for example if Kentalis has legitimate interests to process the data or if Kentalis is legally obliged to process/keep the personal data. Under certain circumstances, you can ask Kentalis to restrict the processing of your personal data, for example in case the personal data processed is incorrect. This will prevent mistakes from being made by Kentalis continuing to work with incorrect personal data during this period. 

You can request this at international@kentalis.nl. 

Furthermore, you have the right to request your data - as they are recorded in our administration with your permission or following the agreement – and in some cases to transfer them to another institution that will process your personal data. This concerns your personal data that have been digitally processed by us.

Objection 

You have the right to object to the further processing of your personal data at any given time. Kentalis will then immediately stop processing your personal data. You can email this objection to international@kentalis.nl.  

Complaints 

Do you have a complaint about how Kentalis handles your personal data? Please contact our Data Privacy Officer at privacy@kentalis.nl. The Kentalis Data Privacy Officer will address your complaint as soon as possible. 

If you are not satisfied with Kentalis' handling of your complaint, you can contact the Dutch Data Protection Authority. 

Changes or modifications

Kentalis may modify this Privacy Statement from time to time to reflect our current privacy practices. When changes are made, we will revise the "updated" date at the beginning of this statement. Any changes to the processing of personal data as described in this Privacy Statement affecting you will be communicated through an email notification. 

Questions or information

Do you have more questions about how we handle your privacy? Please contact us at: 

Royal Kentalis 
Data Privacy Officer  
P.O. Box 7 
5270 BA St-Michielsgestel  
E-mail: privacy@kentalis.nl